The Feedback Course

Transforming Self, Others, and Culture

Course Details

For anyone who wants feedback confidence and skill or to begin growing a “culture of feedback.” Managers, clinicians, educators, and leaders: this course will give you feedback peace of mind. (You don’t have to be a simulationist to take The Feedback Course!)

  • Course Duration
    Course Duration
    Meets online 6 times over 7 weeks with 2-3 hours of class video conference time and 3-6 hours of preparation and practice time per course week.

Do you find it difficult to give feedback to your peers or students? Do you ever wish you had feedback superpowers? Wish you never had to dread another feedback conversation? You are in good company.  We spoke with healthcare educators, leaders, and managers around the world and found a recurring theme: feedback conversations are tough! When someone has done something “wrong,” when performance or conflict management is required, people fear that the conversation will go badly, or careen out of control. They then shy away from crucial developmental conversations. The Feedback Course helps you have these difficult conversations and build a culture of feedback by experiencing it first-hand.

Using cutting edge, interactive, on-line skill-building techniques, this course develops your feedback muscles.  You will use repetitions of self-assessment, peer feedback, practical doses of theory, and our innovative feedback skill development tool, the FACE (Feedback Assessment for Clinical Education).  You tailor knowledge acquisition to your learning style: read, skim summary points, or listen to podcasts.


If you would like us to run this course exclusively for members of your department or institution, please Contact Us.

Individual Attendee $1,200 USD

Participant Comments:

"Offering feedback can be a very daunting task, especially for those of us who tend to shy away from confrontation. The course allows you to not see it as 'confrontation' but rather, an exercise in practicing the art of communication."
"We all think we're good at delivering and receiving feedback until the moment it happens. After my time in this session I feel more confident, armed with a diverse set of tools to navigate the constantly varied and often times escalated world of management."
"The course was challenging and helped me develop new skills to provide more meaningful feedback to my students."

Learning Objectives

By the end of the course, participants who fully engage in all activities will be able to:

  1. Apply effective feedback giving and receiving techniques
  2. Identify ineffective feedback giving and receiving techniques methods
  3. Build an engaging, honest, and safe conversation
  4. Reflect on thinking and teaching as a feedback giver
  5. Interprofessional collaboration: Learn with, from, and about each other

Meet Your Instructors

Janice Palaganas, PhD, RN, NP, FSSH, ANEF, FAAN

Dr. Palaganas is currently the Director of Educational Innovation and Development for the Center for Medical Simulation and a Lecturer for Harvard Medical School. She has developed a passion in teamwork from her background as an emergency nurse, trauma nurse practitioner, director of emergency and critical care services, and faculty for schools of medicine, nursing, allied health, management, physician assistant program, and emergency medicine.


Jo Shapiro, MD, FACS

Dr. Shapiro is an associate professor of Otolaryngology Head and Neck Surgery at Harvard Medical School. She is a Principal Faculty member for the Center for Medical Simulation (CMS) and a Consultant for the Massachusetts General Hospital Department of Anesthesia, Pain and Critical Care. She founded the Brigham and Women’s Hospital Center for Professionalism and Peer Support where she served as the director for over 10 years.


Course participants meet in a 2-3 hour class video conference 6 times over a 7-week span with 1 midterm break between either course week 3, 4, or 5. Participants complete an additional 3-6 hours of preparation and practice time course work per week at a time most convenient to them.

Example Course Outline

Course WeekClass Video Conference Time (hours)Course Work On Your Own Time (hours)Topic
Discuss the variables and complexity of feedback
223-6Practice a conversational structure for giving feedback
323-6Practice giving feedback in difficult situations
433-6Feedback Assessment for Clinical Education (FACE) Assessment Tool Rater Training
523-6Practice giving and receiving feedback using the FACE tool
623-6Interactive group work transition to real-world application
Note: There will be a 1 week midterm break between either course week 3, 4, or 5.

Technology Requirements

All materials and course interactions will occur online to reach participants from different areas of the world. There are several technology requirements. The course uses a team collaboration application that syncs to mobile devices and computers for convenience. Participants will receive training on the application with activities to orient the participants to each other and the application prior to the start of the course. The application will serve as the platform for learning, communications, and sharing materials to foster a community of practice that can continue beyond the course. In order to participate, each person must have:

  • A smartphone or mobile device (e.g. tablet)
  • A computer for video conference sessions (desktop or laptop)
  • Reliable high-speed internet access (minimum 3 Mbps upload/download speed)
  • Computer headset or headphones/earbuds with microphone
  • Webcam or other video recording device (i.e. tablet, smartphone, video recorder)

Application Process

Complete the online application form. No other information is needed.

Course Offerings


Course Dates
Monday, March 16, 2020

Course runs March 16 – May 1, 2020 with a break during the week of April 6-12.


Please review the important policy information below.

The Center for Medical Simulation accepts payment by credit card, wire transfer, money order or cashier’s check in U.S. dollars. Personal checks are not accepted. You will be receiving an invoice via email, no paper invoices are issued. Your payment is due immediately upon receipt.

If you have any questions regarding pricing or our policies, please Contact Us.

If you must cancel we will refund your tuition less a processing fee provided another paid candidate is able to fill your seat. Otherwise, you will forfeit half your tuition. If you would like to switch to a course offered at a different date, we will apply your tuition toward the new course provided another paid candidate is able to fill your current seat. Otherwise, you will forfeit half your tuition. If you still want to switch to another course date we will apply half of your paid tuition and you will be billed for the remaining half. Please note that the tuition for a course offered at a later date may be higher. In that case, individuals switching to the later course date will need to pay the difference in the tuition fees.

Processing Fees

  • $250 for administration and processing for Healthcare Simulation Essentials: Design and Debriefing course (formerly known as the Comprehensive Instructor Workshop) and Advanced Instructor Course participants
  • $100 for administration and processing for DASH Rater Training Workshop, Online Debriefing Skills Workshop, the Feedback Course and Clinical Training course participants

If you have any questions regarding pricing or our policies, please Contact Us.

You will be informed of acceptance to your selected course/workshop by email within two weeks of our receiving your completed application. Your tuition is due immediately upon acceptance. Once accepted you will receive another email containing an invoice with payment instructions.

Please note that acceptance does not mean enrollment. Once accepted, you are placed on a wait list.

You are not enrolled, and do not have a reserved seat, until we have received your full tuition. Course seats are filled in the order we receive tuition payments. Since our courses fill quickly it is important for you to send in your tuition immediately to secure a seat.

Once your tuition payment is received, you will be taken off the wait list and enrolled in your desired course/workshop provided a seat is still available. If all seats in your preferred course/workshop are filled by the time we receive your tuition payment, you will be informed that it is full and given the option to remain on the wait list in the event that a seat later become available, switch to another course at a later date with available seats or receive a refund.

If you have any questions regarding pricing or our policies, please Contact Us.

Required to Observe or Participate in the Course

Confidentiality of Information

During your participation in courses run by the Center for Medical Simulation (CMS), you may observe the performance of other individuals managing medical events and debriefing of those events. It is also possible that you may be a participant in these activities. You are asked to maintain and hold confidential all information regarding performance of individuals and details of the simulated cases.

By applying for this course, you acknowledge to having read and understood this statement and agree to maintain the strictest confidentiality about any observations you make regarding the performance of individuals and the simulated cases.

Permission to Review Video Recordings for Educational Purposes

During the course, you may participate in realistic simulated cases of medical events and/or simulated debriefings that may be video recorded for review during debriefings as part of the educational experience. The goal is for the facilitators to provide focused feedback to the team. The faculty may review these recordings at a later date for quality improvement of the training.

By applying for this course, you acknowledge to having read and understood that you may be video recorded in the course and agree to allow CMS faculty to review these video recordings for educational purposes.