The Feedback Course

Transforming Self, Others, and Culture

Course Details

For health professions educators, clinicians, managers, and others who are interested in giving and receiving effective feedback

  • Course Duration
    Course Duration
    6 weeks, 6-10 hours/week online

Do you find giving or receiving feedback difficult? What about giving feedback on feedback? As professionals, we are required to have these skills and use them in our work but have little to no opportunities to improve our skills. Over a 6 week period of time, Feedback Course participants will engage in a variety of online learning activities to practice the skills of giving and receiving feedback.

Highlights & Benefits

Overview

Over the past twenty five years, the Center for Medical Simulation has been known for its cutting edge, transformational education experiences. This online interprofessional course will continue that tradition.

Foundational theories underpinning effective giving and receiving feedback will be presented. The skills of giving and receiving feedback will be modeled and learners will engage in simulated exercises. After attaining foundational knowledge and skills, learners will then engage in self- and peer- assessment framed by the Feedback Assessment for Clinical Education (FACE) Tool with the opportunity to continue deliberate practice using the FACE in an online application.

Foundational theories underpinning effective feedback will be presented. Giving and receiving feedback skills will be modeled and learners will practice these skills in simulated exercises. Learners will then engage in self- and peer- assessment of their feedback skills using the Feedback Assessment for Clinical Education (FACE) Tool and will have the opportunity to continue practicing their skills using the FACE in an online application.

You will be provided with a number of tools that you can use during and after the course to help you practice having effective feedback conversations. Additionally, the course provides office hours for technical and content support.

Format:

This online hybrid course on feedback utilizes different learning modalities to engage learners and to promote a community of practice that will be sustained beyond the course. The course will be facilitated by a CMS faculty member and leverage both peer and mentor feedback. This course will have both synchronous (scheduled class) and asynchronous (at your own time) components. If your learning style is best with dedicated blocks of time, please also be sure to schedule personal time in your calendar for the asynchronous work.

Activities are conducted on an online course website called the CMS Virtual Campus. Instructions for accessing the CMS Virtual Campus are sent to participants about a week before the course begins once tuition is received.

Learning Objectives

By the end of the course, participants who fully engage in all activities will be able to:

  1. Apply effective feedback giving and receiving techniques
  2. Identify ineffective feedback giving and receiving techniques methods
  3. Build an engaging, honest, and safe conversation
  4. Reflect on thinking and teaching as a feedback giver
  5. Learn with, from, and about each other

Course Outline

  • Week 1: Introductions and Orientation. Asynchronous.
  • Week 2: Discuss the variables and complexity of feedback. Synchronous online session (2.5 hours).
  • Week 3: Practice a conversational structure for giving feedback. Synchronous online session (2.5 hours).
  • Week 4: Practice giving feedback in difficult situations. Synchronous online session (3 hours).
  • Week 5: Feedback Assessment for Clinical Education (FACE) Assessment Tool Rater Training. Synchronous online session (4 hours).
  • Week 6: Interactive group work transition to real-world application. Asynchronous.

Technology Requirements:

All materials and course interactions will occur online to reach participants from different areas of the world. There are several technology requirements. In order to participate, each person must have:

  • A smartphone or mobile device (e.g. tablet)
  • A computer for synchronous sessions (desktop or laptop)
  • Reliable high-speed internet access (minimum 3 Mbps upload/download speed)
  • Computer headset or headphones/earbuds with microphone
  • Webcam or other video recording device (i.e. tablet, smartphone, video recorder)

Questions

If you have any questions regarding this course or would like to purchase this course for your institution, please Contact Us.