The Feedback Course

Transforming Self, Others, and Culture
(Online Course)

Course Details

For anyone who wants feedback confidence and skill or to begin growing a “culture of feedback.” Managers, clinicians, educators, and leaders: this course will give you feedback peace of mind. (You don’t have to be a simulationist to take The Feedback Course!)

  • Course Duration
    Course Duration
    Meets online weekly in a 2 hour video conference session over 6 weeks and requires 1-3 hours of preparation and practice time per course week.

Do you find it difficult to give feedback to your peers or students? Do you ever wish you had feedback superpowers? Wish you never had to dread another feedback conversation? You are in good company.  We spoke with healthcare educators, leaders, and managers around the world and found a recurring theme: feedback conversations are tough! When someone has done something “wrong,” when performance or conflict management is required, people fear that the conversation will go badly, or careen out of control. They then shy away from crucial developmental conversations. The Feedback Course helps you have these difficult conversations and build a culture of feedback by experiencing it first-hand.

Using cutting edge, interactive, online skill-building techniques, this course develops your feedback muscles. You will use repetitions of self-assessment, peer feedback, practical doses of theory, and our innovative feedback skill development tool, the FOG (Feedback Observation Guide). You tailor knowledge acquisition to your learning style: read, skim summary points, or listen to podcasts. FACE (Feedback Assessment for Clinical Education)

Tuition

NOTE: Tuition covers 1 person to participate in the course. No additional viewers are allowed. If you would like us to run this course exclusively for members of your department or institution, please Contact Us.

Individual Attendee Tuition for courses held at or hosted by CMS: $1,200 USD
Individual Attendee Tuition for courses held at or hosted by other institutions: Varies by host site
Cost to Host this Course at your Institution: Contact Us

Participant Comments:

"Offering feedback can be a very daunting task, especially for those of us who tend to shy away from confrontation. The course allows you to not see it as 'confrontation' but rather, an exercise in practicing the art of communication."
"We all think we're good at delivering and receiving feedback until the moment it happens. After my time in this session I feel more confident, armed with a diverse set of tools to navigate the constantly varied and often times escalated world of management."
"The course was challenging and helped me develop new skills to provide more meaningful feedback to my students."

Learning Objectives

By the end of the course, participants who fully engage in all activities will be able to:

  1. Apply effective feedback giving and receiving techniques
  2. Identify ineffective feedback giving and receiving techniques methods
  3. Build an engaging, honest, and safe conversation
  4. Reflect on thinking and teaching as a feedback giver
  5. Interprofessional collaboration: Learn with, from, and about each other

Required Books

Please make arrangements to purchase or borrow the two books required for this course. We recommend reading each entire book at your leisure (as completely optional reading), prior to Week 1 and then re-reading the required chapters each week.

Format

Course participants meet weekly in a 2 hour video conference session over a 6-week span7-week span with 1 midterm break between either course week 3, 4, or 5. Participants complete an additional 1-3 hours of preparation and practice time per week at a time most convenient to them.

Example Course Outline

Course Week Topic
pre-course Prior to first class:

  • Read Thanks for the Feedback.
  • Read Difficult Conversations.
1 Introduction
Discuss the variables and complexity of feedback
2 Practice a conversational structure for giving feedback
3 Practice giving feedback in difficult situations
4 Feedback Assessment for Clinical Education (FACE) Assessment Tool Rater Training
Feedback Observation Training on our Feedback Observation Guide (FOG)
5 Practice giving and receiving feedback using the FACE tool
Practice giving and receiving feedback using the FOG tool
6 Interactive group work transition to real-world application
Note: There will be a 1 week midterm break between either course week 3, 4, or 5.

Technology Requirements

All materials and course interactions will occur online to reach participants from different areas of the world. There are several technology requirements.

We will use 3 platforms in this course for learning, communications, and sharing materials to foster a community of practice that can continue beyond the course:

  • Learning Management System (LMS): The CMS Virtual Campus will serve as the platform for delivering course content and collecting feedback through a course evaluation.
  • Video Conferencing: We will use Zoom for our live sessions. You only need a free account to connect to our classes.
  • Messaging: To foster our community of practice, we will use WhatsApp, for asynchronous discussions. This is a free, simple, secure, and reliable messaging and calling app that is available on phones and Windows desktops all over the world.

Participants will complete activities to orient them to each other and the platforms prior to the start of the course. To participate fully in this course, each individual – even if they are attending the course with a colleague from the same institution – needs:

  • Their own computer (desktop or laptop) for Zoom sessions. We will break out into different rooms in each class. Sharing a computer limits the ability to interact.
  • Tablet or mobile phone is recommended for quickly responding to conversations in our WhatsApp group. You may use a desktop/web version of WhatsApp to interact with our group chat.
  • Reliable high-speed internet access (minimum 3 Mbps upload/download speed). Wired internet access is preferred for our Zoom classes but a strong wireless connection or hotspot will suffice.
  • Their own computer headset (microphone and earphones)
  • Webcam
  • Zoom Desktop Client installed on their computer
    We recommend downloading
    and installing the Zoom Desktop Client on the computer used for the course for full
    functionality including local recording of your pre- and post- self-assessment.
  • WhatsApp installed on their mobile device
    We recommend downloading and installing the WhatsApp on a mobile device to keep up with the class discussion.
  • Their own space away from others because conversations from nearby colleagues can interfere with the audio. The live sessions should be completed in a space not shared with others.

All materials and course interactions will occur online to reach participants from different areas of the world. There are several technology requirements. The course uses a team collaboration application that syncs to mobile devices and computers for convenience. Participants will receive training on the application with activities to orient the participants to each other and the application prior to the start of the course. The application will serve as the platform for learning, communications, and sharing materials to foster a community of practice that can continue beyond the course.

The online course is delivered via Zoom, a web conferencing platform. To participate in this course, each individual – even if they are attending the course with a colleague from the same institution – needs:

  • A smartphone or mobile device (e.g. tablet)
  • Their own computer (desktop or laptop). Sharing a computer limits the ability to interact. There will be many instances where we will break out into different rooms in Zoom.
  • Reliable high-speed internet access (minimum 3 Mbps upload/download speed). Wired internet access is much preferred; wireless internet access is less likely to work well.
  • Their own computer headset (microphone and earphones)
  • Webcam
  • Zoom Desktop Client installed on their computer
    We recommend downloading and installing the Zoom Desktop Client on the computer used for the course for full functionality.
  • Their own space away from others because conversations from nearby colleagues can interfere with the course audio. This course should be completed in a space not shared with others.

Application Process

Complete the online application form. No other information is needed.

Course Times

All course times are displayed in US Eastern Time — Boston, MA USA. Please see individual courses for a link to view the time in your local time zone.

Policies

Please review the important policy information below.

  • Payment
  • Cancellation
  • Enrollment
  • Course

The Center for Medical Simulation accepts payment by credit card, wire transfer, money order or cashier’s check in U.S. dollars. Personal checks are not accepted. You will be receiving an invoice via email, no paper invoices are issued. Your payment is due immediately upon receipt.

If you have any questions regarding pricing or our policies, please Contact Us.

If you must cancel:

  • At least 2 weeks prior to course start date:
    • We will allow you 1 opportunity to transfer to the same course at a later date. Cancellation or transfer requests subsequent to the first transfer will result in a forfeit of your tuition.
  • Less than 2 weeks prior to course start date:
    • You will forfeit your tuition.

If you have any questions regarding pricing or our policies, please Contact Us.

You will be placed on a wait list upon receipt of your application. Your tuition is due immediately upon acceptance. You will receive an email containing an invoice with payment instructions.

You are not enrolled, and do not have a reserved seat, until we have received your full tuition. Course seats are filled in the order we receive tuition payments. Since our courses fill quickly it is important for you to send in your tuition immediately to secure a seat.

Once your tuition payment is received, you will be taken off the wait list and enrolled in your preferred course provided a seat is still available. If all seats in your preferred course are filled by the time we receive your tuition payment, you will be informed that the course is full and given the option to remain on the wait list in the event that a seat later become available or switch to another course at a later date.

If you have any questions regarding pricing or our policies, please Contact Us.

Required to Observe or Participate in the Course

Confidentiality of Information

During your participation in courses run by the Center for Medical Simulation (CMS), you may observe the performance of other individuals. It is also possible that you may be a participant in course activities. You are asked to maintain and hold confidential all information regarding statements and performance of individuals and details of the performance and activities.

By applying for this course, you acknowledge to having read and understood this statement and agree to maintain the strictest confidentiality about any observations you make regarding the performance of individuals and the details of activities.

Permission to Review Video Recordings for Educational Purposes

During the course, you may participate in online sessions that are routinely video recorded. Participants may review these recordings at a later date for educational purposes. The faculty may review these recordings at a later date for quality improvement of the training.

By applying for this course, you acknowledge to having read and understood that you may be video recorded in the course and agree to allow both participants and CMS faculty to review these video recordings for educational purposes.

If you have any questions regarding pricing or our policies, please Contact Us.