In this week’s SimFails, Marcus brings us a failure from the reactions phase of debriefing, and an argument that’s existed about that phase. How do we go from scripted searches during that phase looking for a “feelings word” to genuine emotional inquiries from one person to another? How do we listen to the hidden emotions behind participant’s words and in their non-verbals?
SimFails #4: Soap Bubble Emotions
Episode # 4
Duration: 17:36
