The Feedback Course: Transforming Self, Others, and Culture (Thursdays)

Tuition

$1200 USD
NOTE: Tuition covers 1 person to participate in the course. No additional viewers are allowed. If you would like us to run this course exclusively for members of your department or institution, please Contact Us.

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About this course

The Center for Medical Simulation’s online Feedback Course provides a way for health profession educators, leaders, administrators, or health related practitioners who give feedback in healthcare settings to develop their feedback skills.

The course runs for 6 consecutive weeks from April 3-May 11, 2023. Course participants meet in a weekly 2 hour class video conference. Participants complete an additional 1-3 hours of preparation and practice time per week at a time most convenient to them.

Click on the date to see the session time in your time zone. Class video conference sessions are scheduled for:

1. These course dates will be held at United States Eastern Daylight Savings Time (UTC-4).
2. United States Daylight Savings Time starts at 2:00AM on Sunday, March 12, 2023. These course dates will be held at United States Eastern Daylight Savings Time (UTC-4).

Required Books

Please make arrangements to purchase or borrow the two books required for this course. We recommend reading each entire book at your leisure (as completely optional reading), prior to Week 1 and then re-reading the required chapters each week.

• Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone & Sheila Heen.
• Difficult Conversations: (How to Discuss What Matters Most) by Douglas Stone, Bruce Patton, & Sheila Heen.

Technology Requirements

All materials and course interactions will occur online to reach participants from different areas of the world. There are several technology requirements.

We will use 3 platforms in this course for learning, communications, and sharing materials to foster a community of practice that can continue beyond the course:

• Learning Management System (LMS): The CMS Virtual Campus will serve as the platform for delivering course content and collecting feedback through a course evaluation.
• Video Conferencing: We will use Zoom for our live sessions. You only need a free account to connect to our classes.
• Messaging: To foster our community of practice, we will use WhatsApp, for asynchronous discussions. This is a free, simple, secure, and reliable messaging
  and calling app that is available on phones and Windows desktops all over the world.

Participants will complete activities to orient them to each other and the platforms prior to the start of the course. To participate fully in this course, each individual – even if they are attending the course with a colleague from the same institution – needs:

• Their own computer (desktop or laptop) for Zoom sessions. We will break out into different rooms in each class. Sharing a computer limits the ability to interact.
• Tablet or mobile phone is recommended for quickly responding to conversations in our WhatsApp group. You may use a desktop/web version of WhatsApp to interact with our group chat.
• Reliable high-speed internet access (minimum 3 Mbps upload/download speed). Wired internet access is preferred for our Zoom classes but a strong wireless connection or hotspot will suffice.
• Their own computer headset (microphone and earphones)
• Webcam
• Zoom Desktop Client installed on their computer
  We recommend downloading
  and installing the Zoom Desktop Client on the computer used for the course for full
  functionality including local recording of your pre- and post- self-assessment.
• WhatsApp installed on their mobile device
  We recommend downloading and installing the WhatsApp on a mobile device to keep up with the class discussion.
• Their own space away from others because conversations from nearby colleagues can interfere with the audio. The live sessions should be completed in a space not shared with others.

Instructors

Janice Palaganas, PhD, RN, NP, FSSH, ANEF, FAAN
Associate Director of Health Professions Education
MGH Institute of Health Professions, Boston, Massachusetts
Principal Faculty
Center for Medical Simulation, Boston, Massachusetts

Dr. Palaganas has developed a passion for teamwork from her background as an emergency nurse, trauma nurse practitioner, director of emergency and critical care services, and faculty for schools of medicine, nursing, allied health, management, physician assistant studies, and emergency medicine. As a behavioral scientist and former clinical nurse and hospital administrator, Dr. Palaganas’ passion is in using health care simulation as a platform for interprofessional education. She served as a committee member of the Institute of Medicine’s report on measuring the impact of interprofessional education on practice. Dr. Palaganas has shaped the field of simulation, leading the development of the Society for Simulation’s Accreditation and Certification Program, authored their first textbook, Defining Excellence in Simulation Programs as editor-in-chief. She urged the development of the recently released Society for Simulation dictionary, authored seminal articles, and co-authored field-changing research including the National League for Nursing study for high-stakes assessment using simulation.

Jo Shapiro, MD, FACS
Associate Professor of Otolaryngology Head and Neck Surgery
Harvard Medical School, Boston, Massachusetts
Consultant
Massachusetts General Hospital Department of Anesthesia, Pain and Critical Care, Boston, Massachusetts
Principal Faculty
Center for Medical Simulation, Boston, Massachusetts

Dr. Shapiro founded the Brigham and Women’s Hospital Center for Professionalism and Peer Support in 2008 where she served as the director for over 10 years. During that time, the Center became a model for national and international institutions seeking methods to enhance trust and respect and improve clinician wellbeing. She continues to assist organizations in developing specific programmatic approaches such as peer support, professionalism and wellbeing initiatives. She is involved in global health medical education and training.

Learn more about the Feedback Course.