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The Feedback Course: Transforming Self, Others, and Culture (Thursdays)

September 28, 2020

(All events are displayed in US Eastern Time — Boston)
The Feedback Course | September 28 - November 13, 2020 with live sessions on Thursdays, generally 5:00PM-7:00PM US Eastern time. No meeting the week of October 19-23, 2020.


$1200 USD
NOTE: Tuition covers 1 person to participate in the course. No additional viewers are allowed.

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About this course

The Center for Medical Simulation’s online Feedback Course provides a way for health profession educators, leaders, administrators, or health related practitioners who give feedback in healthcare settings to develop their feedback skills. Course participants meet in a 2-3 hour class video conference 6 times over a 7-week span with 1 midterm break between either course week 3, 4, or 5. Participants complete an additional 3-6 hours of preparation and practice time course work per week at a time most convenient to them.

NOTE: The course runs September 28 – November 13, 2020 (7 weeks) with a break during the week of October 19-23, 2020.

Click on the date to see the session time in your time zone. Class video conference sessions are scheduled for:

Course WeekActual WeekClass Video Conference Meeting Time
US Eastern Time1, 2
11Thu. October 1, 2020 at 5:00-7:00pm1
22Thu. October 8, 2020 at 5:00-7:00pm1
33Thu. October 15, 2020 at 5:00-7:00pm1
Break4No Meeting
45Thu. October 29, 2020 at 5:00-8:00pm1
56Thu. November 5, 2020 at 5:00-7:00pm2
67Thu. November 12, 2020 at 5:00-7:00pm2
  1. These course dates will be held at United States Eastern Daylight Savings Time (UTC-4).
  2. United States Daylight Savings Time ends at 2:00AM on Sunday, November 1. These course dates will be held at United States Eastern Standard Time (UTC-5).

Required Textbooks

You may want to purchase or search for the books required for this course. We understand that there are free PDFs available on the web. While the work required for each of these books will take about 15 minutes, we recommend reading the entire book at your leisure prior to the first class (as completely optional reading).

Learn more about the Feedback Course.


Janice Palaganas

Janice Palaganas, PhD, RN, NP, FSSH, ANEF, FAAN
Associate Director of Health Professions Education
MGH Institute of Health Professions, Boston, Massachusetts
Principal Faculty
Center for Medical Simulation, Boston, Massachusetts

Dr. Palaganas has developed a passion for teamwork from her background as an emergency nurse, trauma nurse practitioner, director of emergency and critical care services, and faculty for schools of medicine, nursing, allied health, management, physician assistant studies, and emergency medicine. As a behavioral scientist and former clinical nurse and hospital administrator, Dr. Palaganas’ passion is in using health care simulation as a platform for interprofessional education. She served as a committee member of the Institute of Medicine’s report on measuring the impact of interprofessional education on practice. Dr. Palaganas has shaped the field of simulation, leading the development of the Society for Simulation’s Accreditation and Certification Program, authored their first textbook, Defining Excellence in Simulation Programs as editor-in-chief. She urged the development of the recently released Society for Simulation dictionary, authored seminal articles, and co-authored field-changing research including the National League for Nursing study for high-stakes assessment using simulation.

Walter Eppich

Walter Eppich, MD, PhD
Principal Faculty
Center for Medical Simulation, Boston, Massachusetts
Ann & Robert H. Lurie Children’s Hospital of Chicago, Chicago, Illinois
Director, Feinberg Academy of Medical Educators (FAME)
Director of Faculty Development, Department of Medical Education
Associate Professor of Pediatrics (Emergency Medicine) and Medical Education

Northwestern University Feinberg School of Medicine, Chicago, Illinois

Dr. Eppich has taught extensively on basic and advanced simulation educator courses. He has served as an invited speaker on topics related to simulation, feedback, and debriefing around the world. His research involves qualitative methodologies, team reflexivity, healthcare debriefing, and teamwork in extreme environments. He focuses on how talk within teams influences learning and performance in both simulated and clinical workplace settings. Dr. Eppich has co-authored over 70 peer-reviewed articles and book chapters. In the spring 2018, he completed a field campaign to Antarctica to study teamwork in polar research teams. From 2012-2014 Dr. Eppich served on the Board of Directors of the Society for Simulation in Healthcare. In 2019, Dr. Eppich was named a medical education research fellow at the Karolinska Institutet in Stockholm, Sweden.

Jo Shapiro

Jo Shapiro, MD, FACS
Associate Professor of Otolaryngology Head and Neck Surgery
Harvard Medical School, Boston, Massachusetts
Massachusetts General Hospital Department of Anesthesia, Pain and Critical Care, Boston, Massachusetts
Principal Faculty
Center for Medical Simulation, Boston, Massachusetts

Dr. Shapiro founded the Brigham and Women’s Hospital Center for Professionalism and Peer Support in 2008 where she served as the director for over 10 years. During that time, the Center became a model for national and international institutions seeking methods to enhance trust and respect and improve clinician wellbeing. She continues to assist organizations in developing specific programmatic approaches such as peer support, professionalism and wellbeing initiatives. She is involved in global health medical education and training.



Course runs September 28 – November 13, 2020 (7 weeks) with a break during the week of October 19-23, 2020. Class video conference sessions held on Thursdays, generally 5:00 PM – 7:00 PM US Eastern Time.

Application Deadline: Sept. 21, 2020


September 28, 2020
Event Categories:
Physician $1,200 USD
Nurse $1,200 USD
Administrator $1,200 USD
Educator/Researcher $1,200 USD
Allied Health $1,200 USD
Other (please specify in comments) $1,200 USD

Register today!