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Weekly Webinars – Design Thinking-Informed Simulation: Innovating to Test, Evaluate, and Modify Clinical Infrastructure

September 30, 2020 @ 11:00 AM - 12:00 PM

(All events are displayed in US Eastern Time — Boston)
Weekly Webinars: Sep 30, 2020 | 11:00AM-12:00PM US EDT | Design Thinking-Informed Simulation: Innovating to Test, Evaluate, and Modify Clinical Infrastructure


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Complimentary – $0 USD

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About this session

Design thinking, a human-centered design method, represents a potent framework to support the planning, testing, and evaluation of new processes or programs in healthcare. As opposed to traditional education needs assessment, design thinking takes the next step (beyond the impact on learning) to explore, diagnose, and test how new interventions will impact actual patient care and workflow.

Andrew Petrosoniak, Chris Hicks, and Kari White from St. Michael’s Hospital in Toronto will discuss how their team used design thinking to open a new emergency department. They employed end-user engagement and feedback to brainstorm and implement effective solutions to problems encountered before opening. The iterative steps and targeted use of simulation resulted in better designed departmental processes and actual clinical space while mitigating safety threats and departmental deficiencies.

Design thinking, coupled with simulation, can be applied to current healthcare system challenges such as COVID-19.

This session builds on this team’s recent publication in Simulation in Healthcare to achieve the following objectives:

  1. Contrast traditional educational needs assessment with design thinking “customer empathy”
  2. Apply the steps of design thinking to create simulation interventions that best meet “end-user” needs
  3. Describe “use cases” of high impact design thinking-informed simulation education and quality and safety interventions

Pre-webinar Preparation

Please read:

Equipment Requirements

The webinar is delivered via Zoom, a web conferencing platform. All materials and course interactions will occur online. In order to participate fully, each person must have:

  • Their own computer, tablet, or mobile phone
  • Reliable high-speed internet access (minimum 3 Mbps upload/download speed)
  • Microphone and speakers (built-in, headset or from webcam)
  • Optional: Webcam


We are aware that internet connection speed and bandwidth is not consistent globally and thus can cause intermittent interruption of audio and/or video from the webinar. We do everything we can to minimize problems with streaming data; however, please be forewarned that poor connections may result in slow or choppy audio and video. We will make the entire webinar recording available after it concludes in the Resources section of our website, including sharing any links referenced during the webinar.


Demian Szyld

Demian Szyld, MD, EdM
Senior Director, Faculty Development Program
Center for Medical Simulation
Boston, Massachusetts, USA

Dr. Szyld is an Emergency Medicine physician at the Brigham and Women’s Hospital (BWH) and a Lecturer at Harvard Medical School. Dr. Szyld was the first Simulation and Education Fellow at the STRATUS Simulation Center at BWH and is actively involved in the Society for Simulation in Healthcare and has chaired the Formal Training Affinity Group, led the Affiliations Committee and served as an Accreditation Site Reviewer and completed a term on the Board of Directors (2016-2019).


Jenny Rudolph

Jenny Rudolph, PhD
Executive Director
Center for Medical Simulation
Boston, Massachusetts, USA

Dr. Rudolph is an organization behavior scholar who has helped health educators world-wide promote dynamic, honest, but non-threatening conversations through the “debriefing with good judgment” approach to reflective conversations. Dr. Rudolph is a life-long athlete who brings the joy of practice to learning in healthcare education, especially feedback, debriefing, and collaboration at point of care.


Kari White, Design Thinking

Kari White, RRT
Respiratory Therapist and Clinical Leader Manager
Unity Health Toronto
Toronto, Ontario, Canada

Kari White is a Respiratory Therapist and Clinical Leader Manager – Respiratory Therapy and Anesthesia Assistants at Unity Health Toronto in Toronto. She is on track to complete her Masters of Science and Community Health with a focus on Health Professions Teaching and Education in September of 2020. She dedicates her time and energy to educating and developing high functioning teams – focusing on the individual, the team and the environment. Her recent research focus includes the use of rapid cycle deliberate practice in resuscitation training, and the use of human factors design thinking to the development and implementation of a pediatric airway management kit.


Christopher Hicks, Design Thinking

Christopher Hicks, MD
Emergency Physician, Trauma Team Leader, and Assistant Professor
Department of Medicine at the University of Toronto
Toronto, Ontario, Canada

Christopher Hicks is an emergency physician and trauma team leader in Toronto and an Assistant Professor in the Department of Medicine at the University of Toronto. He has completed a Master of Education with a focus on simulation and human factors for the development of expert clinical team performance.

Recent research projects include stress inoculation training for high acuity events, the role of mental practice in team-based trauma resuscitation, and a collaboration with human factors engineers to identify process, logistical and personnel-based latent safety hazards in the trauma bay.


Andrew Petrosoniak, Design Thinking

Andrew Petrosoniak, MD, MSc (MedEd), FRCPC
Emergency Physician & Trauma Team Leader
Lead, Translational Simulation & Clinical Integration
Associate Scientist, Li Ka Shing Knowledge Institute

St. Michael’s Hospital
Toronto, Ontario, Canada

Assistant Professor
University of Toronto
Toronto, Ontario, Canada

Dr. Petrosoniak is an emergency physician and trauma team leader at St. Michael’s Hospital. He’s an assistant professor at the University of Toronto and an associate scientist at the Li Ka Shing Knowledge Institute. He’s the lead for Translational Simulation & Clinical Integration at St. Michael’s Hospital. A role focused on using simulation to connect with patient outcomes and clinically relevant results. His research work focuses on using in situ simulation to improve patient safety and optimizing skill acquisition of rarely performed procedures. He also applies simulation to inform design within newly constructed clinical environments. He publishes and speaks regularly on using in situ simulation, healthcare design and trauma care.

Learn more about Weekly Webinars: Connecting and Learning with CMS


September 30, 2020
11:00 AM - 12:00 PM
Event Categories:
Tuition: Complimentary - $0 USD


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Online, US Eastern Time
Boston, MA United States