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The Feedback Course: Transforming Self, Others, and Culture (online Fridays)

March 16, 2020

(All events are displayed in US Eastern Time — Boston)
The Feedback Course Online. Course faculty: Janice Palaganas, Jenny Rudolph, and Jo Shapiro.

The Center for Medical Simulation’s online Feedback Course provides a way for health profession educators, leaders, administrators, or health related practitioners who give feedback in healthcare settings to develop their feedback skills. Course participants meet in a 2-3 hour class video conference 6 times over a 7-week span with 1 midterm break between either course week 3, 4, or 5. Participants complete an additional 3-6 hours of preparation and practice time course work per week at a time most convenient to them.

NOTE: The course runs March 16 – May 1, 2020 (7 weeks) with a break during the week of April 6-12, 2020.

Click on the date to see the session time in your time zone. Class video conference sessions are scheduled for:

Course Week Actual Week Class Video Conference Meeting Time
US Eastern Daylight Savings Time (UTC-4)
1 1 Fri. March 20, 2020 at 1:00-3:00pm
2 2 Fri. March 27, 2020 at 1:00-3:00pm
3 3 Fri. April 3, 2020 at 1:00-3:00pm
Break 4 No Meeting
4 5 Fri. April 17, 2020 at 1:00-4:00pm
5 6 Fri. April 24, 2020 at 1:00-3:00pm
6 7 Fri. May 1, 2020 at 1:00-3:00pm

Meet Your Instructors

Janice Palaganas

Janice Palaganas, PhD, RN, NP, FSSH, ANEF, FAAN
Associate Director of Health Professions Education
MGH Institute of Health Professions, Boston, Massachusetts
Principal Faculty
Center for Medical Simulation, Boston, Massachusetts

Dr. Palaganas has developed a passion for teamwork from her background as an emergency nurse, trauma nurse practitioner, director of emergency and critical care services, and faculty for schools of medicine, nursing, allied health, management, physician assistant studies, and emergency medicine. As a behavioral scientist and former clinical nurse and hospital administrator, Dr. Palaganas’ passion is in using health care simulation as a platform for interprofessional education. She served as a committee member of the Institute of Medicine’s report on measuring the impact of interprofessional education on practice. Dr. Palaganas has shaped the field of simulation, leading the development of the Society for Simulation’s Accreditation and Certification Program, authored their first textbook, Defining Excellence in Simulation Programs as editor-in-chief. She urged the development of the recently released Society for Simulation dictionary, authored seminal articles, and co-authored field-changing research including the National League for Nursing study for high-stakes assessment using simulation.

Jenny Rudolph

Jenny Rudolph, PhD
Executive Director
Center for Medical Simulation, Boston, Massachusetts

Dr. Rudolph is an organization behavior scholar who has helped health educators world-wide promote dynamic, honest, but non-threatening conversations through the “debriefing with good judgment” approach to reflective conversations. Dr. Rudolph is a life-long athlete who brings the joy of practice to learning in healthcare education, especially feedback, debriefing, and collaboration at point of care.

Jo Shapiro

Jo Shapiro, MD, FACS
Associate Professor of Otolaryngology Head and Neck Surgery
Harvard Medical School, Boston, Massachusetts
Massachusetts General Hospital Department of Anesthesia, Pain and Critical Care, Boston, Massachusetts
Principal Faculty
Center for Medical Simulation, Boston, Massachusetts

Dr. Shapiro founded the Brigham and Women’s Hospital Center for Professionalism and Peer Support in 2008 where she served as the director for over 10 years. During that time, the Center became a model for national and international institutions seeking methods to enhance trust and respect and improve clinician wellbeing. She continues to assist organizations in developing specific programmatic approaches such as peer support, professionalism and wellbeing initiatives. She is involved in global health medical education and training.


Learn more about the Feedback Course.


Course runs March 16 – May 1, 2020 with a break during the week of April 6-12.

Application Deadline: March 12, 2020


March 16, 2020
Event Categories:
Physician $1,200 USD
Nurse $1,200 USD
Administrator $1,200 USD
Educator/Researcher $1,200 USD
Allied Health $1,200 USD
Other (please specify in comments) $1,200 USD


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Online, US Eastern Time
Boston, MA United States