in 2018, Jenny Rudolph presented “Helping without Harming” at SMACC, where she led the audience in moving from “WTF?!” to “What’s their frame?”

Today we present a few examples of personal and clinical moments where advocacy inquiry allowed one of our coworkers at CMS to stay curious and get to the root of someone else’s thinking when presented with a surprising or upsetting situation.

Watch Jenny Rudolph’s WTF 2 WTF story:

And Robert Simon’s:

Or listen to the audio version here: